Eligibility — Refunds apply only to purchases made directly from a Hi-Tech Vending Brothers machine. The product must be defective, expired, or a failed transaction (didn't drop). Requests must be made within [X] days of purchase.
 

How to Request — Call/text [phone], email [email], or use the [Contact form →] (dropdown pre-set to "Refund Request"). Include the machine location, purchase date, product name, and a description of the issue in your message.
 

Processing — Approved refunds are issued to the original payment method within [X] business days.
 

Not Covered — Products opened, used, or mishandled after purchase; products not purchased from a Hi-Tech Vending Brothers machine.
 

Machine Malfunctions — If a transaction fails or you're charged incorrectly, contact us and we'll investigate and refund confirmed issues.
 

Questions — [email]